What is pega ?

Pega is a BPM tool.

What is Pega express?

Pega Express is an agile approach that uses design thinking practice to capture the customer journey and quickly deliver an (MLP) Minimum Loveable Product release.

What is Personas,and channels?

Personas- Determine who interacts with the application.

Channels- Determines how a persona interacts with the application.

What is workspace and types of workspace with definition?

A pega provides 4 role based authoring workspace, reffered to as studios.

– App Studio – A low code workspace designed for business architects, citizen developers and System architects.

– Dev Studio – A low code workspace with advanced configuration options

– Prediction Studio- Used by data scientists and business decision makers. e.g AI, NBA

– Admin Studio- Managed by IT staff and system administration. e.g- DevOps

What is case, case type , case life cycle, stage, process, steps ?

Case- Case is a specific instance of case type.

Case Type- Case type is an abstract model of business transaction.

Case Life Cycle- A case life cycle is a complete cycle of business transaction.

Stage- Stage contains series of processes and steps.

Step – A Step is an action or task performed by the users or system.

What is SLA? Goal, Deadline?

SLA- stand for Service Level Agreement. It establishes a work completion deadline.

Goal- It is ideal amount of time in which the work should be completed.

Deadline- Deadline is the maximum amount of time in which the work must be completed.

 

What is Rule, and Ruleset ?

Rule- Rule is a set of instructions.

Ruleset- Ruleset is a container of rules.

What is Rule Type?

The rule type determines the type of behavior modeled by the rule.

What is Access Group?

It is a rule through which you will get access to the application and all the rules.

What is Validation type

Validate rule- It’s configured on data model, flowaction etc. Its a server side validation.

Edit validate rule- It is a client side validation.

What is Worklist, Workbasket, Sys-lock?

Worklist- Worklist is a container of tasks. It refers to a specific user.

Workbasket- Workbasket is a container of tasks. It refers to a set of users.

 

What is Map Value?

Map Value is a rule that converts one or two input values to calculated results values using a matrix to look up the result.

What automation shapes and advanced shapes?

Automation shapes- Automation Shapes automatically perform the task without user interaction.

1. Send Email
2. Change to a Specific Stage
3. Change to Next Stage
4. Create Case
5. Wait – Pause and resume the flow for a specific time.

Basic Pega CSA Interview Questions

What is Data Type?

A Data type is set or related fields and its properties.

What is Data model

The data model refers to a set of rules that work together to populate the data in your application.

What is Data Page?

Data Page is used to reteive the data from data source.

Flow

It is a collection of pega shapes describing the process within a stage.

Flow Action

A flow action is that how user interact with the section to complete the form.

What is Locking?

Pega Platform locks the case to prevent other users from applying any changes.
1. Allow one user (Default) – Only one user can work at a time.
2. Allow multiple users (Optimistic)

What is Clipboard?

Clipboard is a shared memory, shared the data from the data base.

What is Tracer?

Tracer help in troubleshooting.

What is Estimator tool?

We can estimate the development effort of one or more releases of your application.

What is Accessibility Inspector?

It allows us to identify & rectify accessibility issues within the application

What is Page List and Page Group?

Page List – It’s an Order list. It’s Properties are useful for holding the list of data.

Page Group – It’s an Un-Order list. It’s Properties referenced by a string subscript.

What are the various decision rules?

In Pega, there are several types of decision rules that can be used to automate decision-making processes in applications. These include:

 

Decision Table – A tabular representation of a set of conditions and their corresponding actions.

Decision Tree – A graphical representation of a decision-making process, where each node represents a decision, and each branch represents a possible outcome of that decision.

Map Values – A type of decision rule that maps input values to output values, based on a set of conditions.

Decision Tree Wizard – A visual tool that allows users to create and manage decision trees, without the need for manual coding.

Method – A type of decision rule that defines a set of actions that are executed in a specific order.

Switch-Case – A type of decision rule that executes different sets of actions based on the value of a single expression.

What are the validation rules?

In Pega, validation rules are used to enforce constraints on data inputs and to ensure the data entered into an application is complete, accurate, and consistent. Some of the common types of validation rules in Pega include:

Length – Validates the length of a field’s value to ensure it falls within a specified range.

Range – Validates that a field’s value falls within a specified range of values.

Compare – Validates that two fields have the same value.

Custom – A user-defined validation rule that can be created using a Java or JavaScript expression.

Regex – Validates a field’s value using a regular expression pattern.

Unique – Ensures that a field’s value is unique across all instances of the same data class.

Difference between Process Flow and Screen Flow?

Process Flow	Screen Flow
1. It can create a work object.	It can’t create a work object.
3. Harness can be called on each assignment.	The harness can be called on start shape.
4. Routing is available on assignment shape.	Routing is available on Start shape.
5. Flow action can be called on assignment shape onward connector. Here we can call multiple flow-action per assignment.	Flow actions can be called on the assignment shape itself only one flow action per assignment is possible.

 

Scenario Based Pega CSA Interview Questions and Answers

Where we configure SLA

We can configure SLA on Case, Stage, Process, Step (Flow).

Where we configure Decision Table, Decision Tree and Map Value?

On Decision Shape

Where we configure Access Group

First click on login button and select operator option and open the profile tab in right apply Access group.

Where we configure Portals

First click on login button and select Access group option and open the Defination tab in add portal.

How many access group an operator can have?

Multiple and at a time he/she can access only one.

Other Important Questions and Answers

Pega CSSA Important Questions and Answers

FAQ

1. What questions are commonly asked in a Pega CSA interview?

Common topics include:

• Case Types and Stages
• Data Pages
• Rule Resolution
• Flows and Flow Actions
• Activities and Data Transforms
• Decision Tables
• Integrations (REST/SOAP)
• Security
• Clipboard
• Declarative Rules

2. How should I prepare for a Pega CSA interview?

Study the official Pega Academy learning paths, practice building applications, review common interview questions, understand rule resolution, and gain hands-on experience with case management, data pages, and integrations.

3. What is the difference between CSA and CSSA?

• CSA focuses on core application development concepts and platform fundamentals.
• CSSA covers advanced application design, integrations, performance optimization, and enterprise-level implementation practices.